“Please add the initials CSR (customer service representative) after your name also. I was coming down there a little tense about this long distance purchase, You handled it all marvelously! Please also pass my thanks on to Rudy. He also made the delivery process very pleasant. He addressed every issue or question I had very professionally without question. He knew how to correct mistakes I was making without making me look like an idiot. He took all the time we needed, never hurrying me even though I know he was very busy.
Thank you for the goody bag. I will use everything in there.